How do I open a ticket?

Ticket Types

Incident: Incidents are break fixes - something isn't working correctly. For example - your computer will not power on, printing is not working, software is crashing, etc.

Service Request: Requests are requesting a non-break fix service, hardware, software, permissions, etc

When opening a ticket, try to be as detailed as possible. Full screen screenshots are strongly encouraged.

Incident

Ways to open an Incident ticket (in order of IT preference):

Browse to the IT Support Portal (the website you are reading this on), select Report an issue and fill out the form (sign-in not required)
Using the FreshService mobile app, choose Report an issue and fill out the form (sign-in required)
Email help@midcityelectric.com
Call (380) 900-6000 and leave a detailed message (Last resort)

Service Request

Ways to open a Support Request ticket (in order of IT preference):

Browse to the IT Support Portal (the website you are reading this on), sign-in with your company credentials, select Request a service and choose the item (sign-in required)
Using the FreshService mobile app, choose Request a service and choose the item (sign-in required)